Refund policy

All sales are final

Due to the nature of our products (personal hygiene items, including diapers and related goods), items cannot be returned or exchanged once an order has been successfully delivered. The health and safety of our customers is our top priority, so hygiene products cannot be resold once they have been opened or have left our possession. Accordingly, from the moment of delivery all products sold are considered final and are not eligible for return.

Damaged or defective items

Although our standard return policy does not apply, we stand behind the quality of our products. Please inspect your order as soon as you receive it and contact us immediately at info@hoggen.am if:

• the item is defective;
• the item was damaged during transport;
• you received the wrong product.

In such cases, please send us your order number and a clear photo of the damaged or incorrect item. We will review your request and, if the issue is confirmed, provide a replacement or a full refund. You do not need to send the damaged hygiene item back to us.

Refunds (confirmed issues only)

If your refund request for a damaged or incorrect item is approved, the amount will be refunded automatically to your original payment method within 10 working days. Please note that your bank or card issuer may need additional time to process and post the refund.

If more than 15 working days have passed since your request was approved and you have not received your refund, please contact us at info@hoggen.am.

This policy does not limit any rights you may have under the consumer protection laws of the Republic of Armenia.